Question 1

Do you provide free diagnosis for repair services?

Accepted Answer

Yes. We offer free initial diagnosis for all repair service inquiries within Riyadh, using OEM diagnostic tools including CAT ET and Komatsu KOMTRAX. Contact us via WhatsApp at +966 50 787 1892 to schedule.

Question 2

Where is Thrust Force Ltd. located?

Accepted Answer

We are located in Riyadh, Saudi Arabia at Exit 17, Haroun Al-Rashid Street, Al-Nour District, postal code 14271, and serve all 13 regions of the Kingdom.

Question 3

Which equipment brands do you service?

Accepted Answer

We service 7 global heavy equipment brands: Caterpillar, Komatsu, Volvo, CASE, Doosan, Hyundai, Hitachi. We are an independent service partner, not an authorized dealer for any brand.

Question 4

What is the maximum length of long reach booms you custom-fit?

Accepted Answer

We custom-fit standard long reach booms at 18, 21, 24, and 28 meters. Custom lengths beyond 28m are available upon engineering review.

Question 5

What is the typical lead time for custom fitting?

Accepted Answer

Standard products: 6 weeks. Long reach booms over 24m: 8–10 weeks. Emergency orders can be expedited based on workshop schedule.

Question 6

What warranty do you provide?

Accepted Answer

Warranty Coverage on All Custom-Fitted Products, covering structural integrity, welding quality, and material defects. Coverage for repair work is agreed in writing with the customer before work starts.

Question 7

Are you an authorized CAT or Komatsu dealer?

Accepted Answer

No. Thrust Force is an independent service partner and custom-fitting workshop. We service all major brands but are not an authorized dealer of any specific brand. All trademarks belong to their respective owners.

Question 8

What welding standard do you follow?

Accepted Answer

All structural welding follows AWS D1.1 (American Welding Society Structural Welding Code) with certified welders and ultrasonic testing for critical joints.

Question 9

How do I request a quote?

Accepted Answer

Submit a detailed RFQ via our website, or contact us on WhatsApp at +966 50 787 1892. Our engineering team responds within 24 hours.

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