Question 1

Do you provide free diagnosis for repair services?

Accepted Answer

Yes. We offer free initial diagnosis for all repair service inquiries within Riyadh, using OEM diagnostic tools including CAT ET and Komatsu KOMTRAX. Contact us via WhatsApp at +966 50 787 1892 to schedule.

Question 2

Do you pick up the machine from site?

Accepted Answer

Yes — our recovery team picks up across Riyadh and surroundings, then returns the machine after repair, or fixes it on-site when possible.

Question 3

How long does a diagnostic visit take?

Accepted Answer

A typical diagnostic visit takes 60–120 minutes, ending with a signed report of issues and cost before any work starts.

Question 4

Does the repair include a warranty?

Accepted Answer

We provide Warranty Coverage on All Manufactured Products. For repair work, the appropriate coverage for each case is agreed with the customer in writing before work starts, with continued technical support after delivery.

Question 5

Do you use OEM parts?

Accepted Answer

Yes. We use OEM or approved-equivalent parts only and disclose the source in the quote — no unknown substitutes.

Question 6

Do you service every excavator brand?

Accepted Answer

We service Cat, Komatsu, Volvo, Hitachi, Hyundai, Doosan, and Case across 20–50 ton classes.

Question 7

How much does diagnosis cost?

Accepted Answer

Initial WhatsApp diagnosis is free. The on-site technical visit has a nominal fee fully credited against the repair invoice.

Where failures end
and uptime starts

Real credentials that make the difference

Five comprehensive service lines

General Maintenance

Hydraulic Systems

Mechanical Repairs

Electrical Diagnostics

Paint & Sandblasting

Emergency? A technician within hours.

Full-spectrum expertise under one roof

Questions about our services

Need service for your machine? Start today.

Where failures endand uptime starts